"HOW CAN WE HELP YOUR BUSINESS" ?
"WHAT IT'S ALL ABOUT & WHAT WE CAN OFFER YOU"
Mystery shopping is an evaluation of the customer service provided by your business. It’s a first hand account
from the people that matter most to your business, the customers.
As a business owner, having your business 'mystery shopped' gives you an insight into exactly what is going on
and it's a chance to evaluate how your business really performs.
Mystery shopping is a tool which allows you to fine tune your customer approach. By using the services offered
by Ozzie Shopper, we can help you to identify the strengths and weaknesses of your frontline staff, these are
the people who represent your business direct to the customer on a daily basis and we let you know where
improvements can be made regarding your team member’s knowledge of your business and how they present
themselves to customers as a representative of your company, this in turn will help you to get the most from
your customer interactions..
The key objective is to facilitate good customer service skills in order to optimise your business.
All mystery shoppers are hand picked for each assignment. Specific shopper profiles can be requested, such as
you may prefer a mum with kids for one or more visits and an executive the next or even a mature aged shopper.
Should the shopper assess a particular staff member? Is there a particular product you would like the shopper to
purchase? Do you have a current promotion running that you would like your customers to know about? Are there
any specific observations you would like the shopper to make? Do you require the assessments to be conducted on
a specific day or time? Our mystery shopping programs can also combine both telephone and face-to-face evaluations.
Whatever your needs may be, a programme will be designed to meet your specific requirements in the key areas
you would like evaluated. All assignments are scheduled manually, completed online, edited for correctness manually
and sent directly to you via email by your specified deadline.
Our shoppers are provided with a brief which outlines a list of actions and/or observations which need to be reported
on. The shopper will provide an unbiased comment to correspond with every observation.
Ozzie Shopper prides itself on the quality of instructions provided to our shoppers and uses visual aids to reinforce
these instructions whenever necessary. Shoppers can call any time should they have a query regarding the assessment.
WHAT DOES IT COST?
Any business can afford our program. Costs are based on the number of store visits with no hidden costs.
Ozzie Shopper does not charge ongoing database maintenance fees or administration fees.
Ozzie Shopper can help you to evaluate the performance of your business whether it be a single store to a national company.
We are sure that you will find our pricing more than competitive without compromising our service to be less than our competitors.
As we tailor our programmes to suit each individual business’s requirements, we also tailor our prices accordingly.
Costs are kept as low as possible and all recruiting, data processing and reporting is in-house, we do not subcontract any
of our work to external agencies.
Ozzie Shopper does not provide you with fancy graphs that you need to interpret, instead you are provided with correct
data which is extremely accurate as there is no double handling, the data is checked for correctness and processed
immediately so you can see the exact responses and record of the shopper's experience, it is a first hand account of the
service received when visiting your business.
FOR MORE INFORMATION OR AN ESTIMATE PLEASE SEND US YOUR QUERY VIA OUR CONTACT FORM
WE LOOK FORWARD TO WORKING WITH YOU...
BECOME A MYSTERY SHOPPER TO MAKE A DIFFERENCE AND MAKE IT COUNT!
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